Benefit from our best practice experiences.

To improve internally, everyone needs a mentor –
an outsider with fresh insight.

Our goal is your happiness. Because of this, we can actively assist you with our best practices and advice even if you would rather handle your
own Customer Service.You can guarantee total client satisfaction in this way by providing support. You can be confident that your customers are in good hands
when you use the solutions from PVS Relationship Services, whether it’s for phone training, hardware and software infrastructure, or the quick provision of extra service staff
in case of personnel shortages or peak demand.

Our consulting services for your success.

<12 class="block_title">Our consulting services for your success.
  • Process consulting

    Acquire fresh ideas and optimization recommendations. More Info
  • Cost reduction

    We optimize in order to reduce costs and increase efficiency. More Info
  • Improving Customer Experience

    Our mission is to preserve or bring back your customers’ moments of happiness. More Info
  • Simple onboarding

    We are quickly operational nationally and internationally. More Info
  • Artificial intelligence

    Discover how to successfully use AI in Customer Care. More Info
  • Broad industry expertise

    Adaptable industry experience, new ideas and experience transfer. More Info

Moments of happiness and success testimonials
from our customers.

  • Müller

    “Müller places a top priority on Customer Satisfaction,
    also with online purchases. We rely on first-rate Customer Service that addresses our customers’ concerns promptly and solution-focused in order to provide Müller’s customary good service there as well. We have a dependable partner in PVS RS who has been providing us with excellent support in this field for many years. The partnership-based cooperation at the eye level gives us new opportunities to advance process development and ensure Müller customers receive the best possible service at
    the highest standard.”

    Sebastian Wied, Head of E-Commerce International

  • Outletcity AG

    “Since the beginning of our online business, PVS RS has been a reliable partner that has expanded alongside us and adapted to our needs at every turn. Even during significant changes, like the transition to a new ticket system, PVS RS was available to counsel and assist us, drawing from years of expertise in numerous successfully executed cases to guarantee that this transition proceeded without a hitch.”

    Robert Semmler, Head of Customer Management

    Additionally, we provide the ideal solutions for your internal service.

    Telephone training

    We provide the full range of telephone training to you and your staff, from coaching for de-escalation calls to basic training in telephone service. We offer both individual side-by-side coaching sessions and group training sessions for you to schedule. For a long-term improvement in service quality, we also advise quality management. We rely on continuous text module review, e-learning and silent monitoring.

    Setting up a call center
    Innovative technologies
    Building a service IT platform

    Get in touch easily. Call the CEO.

    The best possible customer relationships are our top priority.

    For this reason, if you would like to schedule a free consultation or have any questions about our services, you can speak with our CEO, Franco Aleo, directly. Just request a callback or make use of the website’s contact widgets. We guarantee that you will hear from us as soon as possible.

    You may also be interested in these topics:

    Process consulting

    We assess your internal processes, find any weak points and help you integrate the optimization potential in a sustainable way.

    Customer exp.

    The secret to satisfied customers is a constant positive Customer Experience. We consider all of your customer touchpoints in order to guarantee the best outcome.

    Cost reduction

    Providing your own Customer Service doesn’t have to be expensive, however, it can be. We pinpoint and improve your cost drivers for reduced expenses and greater efficiency. +49 (0) 711 7252-477