We provide the full range of telephone training to you and your staff, from coaching for de-escalation calls to basic training in telephone service. We offer both individual side-by-side coaching sessions and group training sessions for you to schedule. For a long-term improvement in service quality, we also advise quality management. We rely on continuous text module review, e-learning and silent monitoring.

We are able to offer you the whole infrastructure needed to establish your own contact center. Starting with a high-performance telephone system, through the ticket management system to the Knowledge Database. Owing to our extensive experience, we can offer you professional guidance on any matter pertaining to your own call center and act as a safety net to guarantee that you are always accessible to your clients, even during busy times or in the case of a staffing shortfall.

Through the use of our AI tool, which is constantly learning from the different customer inquiries it receives, we are already able to recommend appropriate text modules to your staff. All common systems can incorporate our solutions. In order to help you take advantage of our expertise and best practices, we are also pleased to offer you advice on a variety of topics pertaining to AI, machine learning and automation in Customer Service.

Our decades of software experience serve as our IT platform, from which you can now directly and conveniently benefit. With our advanced platform, all critical operations operate safely and automatically in the background. Your service staff has instant access to all the pertinent information about each customer and your products because of the ticketing system and Knowledge Database. Additionally, you can always monitor the performance of your service team with the help of the live dashboard. The best part is that our platform is completely customizable to meet your needs, 100% compliant with the stringent GDPR regulations and can be implemented in the shortest amount of time, anywhere in the world.