We are what we are today thanks to decades of experience and expertise from a variety of industries: A highly rated Premium Customer Care provider in terms of quality. Being a mid-sized business, we continue to be flexible. We have long-standing relationships with our clients, rely on established connections and provide you with customized solutions that precisely meet your needs. Get the greatest quality for a reasonable cost.

As an international eCommerce Customer Care specialist with years of experience in various industries, we can offer you one thing above all: global availability and a large portfolio of successfully completed projects to professionally and dependably implement your requirements. We also offer Customer Care in all languages so that your brand becomes an authentic experience for all of your customers. We also promise to provide country-specific Customer Service that considers the cultural norms of the area.

Every brand has a unique personality. We are proficient in enhancing Customer Satisfaction and know how to do so. We purposefully work with small teams of no more than 15 individuals who are familiar with the unique characteristics of your products as well as the needs of your target market. We consider ourselves to be an external division of your business. This allows us to do one thing above all: provide your customers with the best Customer Experience at all times. This is combined with the mutually agreed goodwill matrix, which permits our employees to make independent decisions within the parameters you set. In summary, we make every effort to capture your customers’ happy moments and leave them with unique brand experiences that will ensure their long-term loyalty.

Profit from the PVS Group’s global partner network’s concentrated power in eCommerce. We have everything covered, including performance marketing experts and services for online stores and logistics. A network that allows us to provide you comprehensive support based on our extensive expertise and provides you with solutions from a single source as part of this group.

Our extensive knowledge and well-established processes honed over years of experience allow us one thing above all: maximum flexibility to meet your needs. Regardless of the systems you use, whether you operate internationally or in German-speaking countries, whether you’re looking for a long-term partner or need to offset seasonal fluctuations. We can work with you to find unique solutions because we are adaptable.

We define Customer Care as more than just responding to inquiries from clients. Instead, we are focused on delivering a great Customer Experience and continuously enhancing it. This is where cost effectiveness, openness and identifying process weaknesses come into play. Even if you would rather handle your own Customer Service, we are available to advise you on any issues pertaining to eCommerce and Customer Care due to our extensive experience in this field.

Thanks to our many years of experience, we are quickly fully operational for you. We really do take care of everything: telephone, telephone numbers, training, ticket system and maintenance of the knowledge database. Your benefits: flexible and customized solutions and a personal contact person for your brand in our team.
And once everything is up and running, it really works. Whether by phone, chat, email or app – our competent service professionals ensure fast and personal support everywhere.

After years of continuous learning, our AI tool matches all incoming inquiries with our linked Knowledge Database and offers our staff different information modules to process the inquiry. This translates to you as genuine Customer Service, maximum productivity and reduced expenses. Or: Premium Customer Service at a reasonable cost.

The only companies that can operate economically and provide the best experience for their clients are those who regularly analyze their processes and find any weak points. Our reports give you the most transparency possible by giving you a summary of the pertinent KPIs.