Customer care as you need it. And as your customers desire.

Customer care as you need it. And as your customers desire.

Our customer care solutions have been tried and tested over many years, yet they are still so flexible, that we are able to tailor it to your particular needs and those of your customers. Thanks to our constantly optimized tools and processes, our employees are able to offer expert advice and support, even with complex matters.

Customer care with PVS RS – Your advantages:

Highly qualified departments

We value not to be a classic call center, but to offer a service that is so competent, as if it were coming from your company directly. This is the reason, why we always keep our personnel well trained in the specifics of your products and in the requirements of the targeted group of customers.

Full focus on your customers

We purposely work with smaller teams of 15 people at most, who manage a small number of different projects. This allows out service specialists to fully concentrate on their projects and be the best possible contact person for your customers.

Key account manager on the team

In every team, we have key account managers actively working with them on projects, at the same time being your direct touchpoint. This is how we make it possible to be able to help you with any further questions and take up on more complicated tasks.

Service in your interest and for the benefits of your customers

We always act in the interests of our clients, without exception. For us, this also means ensuring, that we offer your customers an excellent customer experience at all times. For example, by always working towards achieving a high “first contact resolution”, which means solving the customer problem at the first service contact. This reduces your service effort while making the customer happy.

Fast onboarding

Thanks to our vast experience, we are quickly fully operational for you. We take care of everything: telephone, phone numbers, training, key account and maintenance of the knowledge database. Your advantage: flexible, personal and tailor-made solutions.

Knowledge database and give-aways

Our key account managers regularly maintain a knowledge database, which contains all the important information about your offers and products. This is how we ensure, that our service employees are always competent. With help of the pre-negotiated give-away vouchers supplied by yourselves, we can always make decisions quickly, correctly and in your favor.

We are already making the following outstanding companies happy:

Call the CEO.

Best possible customer relationship is a top priority for us.
Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.
Franco Aleo, CEO

Call the CEO.

Franco Aleo, CEO
Best possible customer relationship is a top priority for us.
Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.

These services could also be of interest:

PVS Relationship Services GmbH & Co. KG
Julius-Hölder-Straße 47 / 70597 Stuttgart

Fon: +49 (0) 711 7252-477 / Fax: +49 711 7252-350

info@pvs-rs.com

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