Individual customer service

Our customer care solutions have been tried and tested over many years, yet they are still so flexible, that we are able to tailor it to your particular needs and those of your customers. Thanks to our constantly optimized tools and processes, our employees are able to offer expert advice and support, even with complex matters. We support you with our customer service solutions in your optimization process so that you are successful on the market for a long time. While doing so, we help you from start to finish with efficient e-commerce business models.

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Customer care with PVS RS –
Your advantages:

We value not to be a classic call center, but to offer a service that is so competent, as if it were coming from your company directly. This is the reason, why we always keep our personnel well trained in the specifics of your products and in the requirements of the targeted group of customers.

We always act in the interests of our clients, without exception. For us, this also means ensuring, that we offer your customers an excellent customer experience at all times. For example, by always working towards achieving a high “first contact resolution”, which means solving the customer problem at the first service contact. This reduces your service effort while making the customer happy.

We purposely work with smaller teams of 15 people at most, who manage a small number of different projects. This allows out service specialists to fully concentrate on their projects and be the best possible contact person for your customers.

Thanks to our vast experience, we are quickly fully operational for you. We take care of everything: telephone, phone numbers, training, key account and maintenance of the knowledge database. Your advantage: flexible, personal and tailor-made solutions.

In every team, we have key account managers actively working with them on projects, at the same time being your direct touchpoint. This is how we make it possible to be able to help you with any further questions and take up on more complicated tasks.

By integrating the latest technologies, we ensure that we serve your customers with an authentic approach and with maximum efficiency.
Our AI tool compares all incoming enquiries against our connected knowledge database, learns constantly, and then presents our staff with a choice of different information blocks to handle the enquiry. As a result, and thanks to the fair response matrix agreed with you, we can answer your customers’ most wide-ranging concerns in a very short time, while always making decisions that are in your best interest.
green-mobile

Customer care with PVS RS
– Your advantages:

We value not to be a classic call center, but to offer a service that is so competent, as if it were coming from your company directly. This is the reason, why we always keep our personnel well trained in the specifics of your products and in the requirements of the targeted group of customers.

We purposely work with smaller teams of 15 people at most, who manage a small number of different projects. This allows out service specialists to fully concentrate on their projects and be the best possible contact person for your customers.

In every team, we have key account managers actively working with them on projects, at the same time being your direct touchpoint. This is how we make it possible to be able to help you with any further questions and take up on more complicated tasks.

We always act in the interests of our clients, without exception. For us, this also means ensuring, that we offer your customers an excellent customer experience at all times. For example, by always working towards achieving a high “first contact resolution”, which means solving the customer problem at the first service contact. This reduces your service effort while making the customer happy.

Thanks to our vast experience, we are quickly fully operational for you. We take care of everything: telephone, phone numbers, training, key account and maintenance of the knowledge database. Your advantage: flexible, personal and tailor-made solutions.

By integrating the latest technologies, we ensure that we serve your customers with an authentic approach and with maximum efficiency.
Our AI tool compares all incoming enquiries against our connected knowledge database, learns constantly, and then presents our staff with a choice of different information blocks to handle the enquiry. As a result, and thanks to the fair response matrix agreed with you, we can answer your customers’ most wide-ranging concerns in a very short time, while always making decisions that are in your best interest.

We are already making the following outstanding companies happy:

We are already making the following outstanding companies happy:

ocm_logo
babyone-sw
polygo-sw
Owlet
Logo-Mey

Call the CEO.

Best possible customer relationship is a top priority for us.

Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.

CEO

Franco Aleo,
CEO

Call the CEO.

CEO

Franco Aleo,
CEO

Best possible customer relationship is a top priority for us.

Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.

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Internationalization

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Solutions