The digital transformation is creating increasingly complex environments that are continually generating new data. It is not sufficient simply to have mountains of data – these also need to be analysed and transformed into something meaningful for the organisation.
Humans cannot tackle such huge amounts of data on their own. Fortunately, intelligent technologies help to analyse enormous volumes of data quickly, allowing the resulting insights to be used profitably. The use of such intelligent technologies adds clear value in a competitive world. In our specific sector, this ensures an improved customer experience across channels, and a cost reduction for our customers.
Artificial intelligence comprises several elements:
- Machine learning
- Deep learning