Understanding and exploiting the possibilities of artificial intelligence in customer service
The digital transformation is creating increasingly complex environments that are continually generating new data. It is not sufficient simply to have mountains of data – these also need to be analysed and transformed into something meaningful for the organisation.
Humans cannot tackle such huge amounts of data on their own. Fortunately, intelligent technologies help to analyse enormous volumes of data quickly, allowing the resulting insights to be used profitably. The use of such intelligent technologies adds clear value in a competitive world. In our specific sector, this ensures an improved customer experience across channels, and a cost reduction for our customers.
Artificial intelligence comprises several elements:
- Machine learning
- Deep learning
- Automation
The benefits of artificial intelligence in customer service for you
Efficiency: Customer enquiries can be answered expertly in the shortest possible time
Artificial intelligence in customer service supports staff, but is no replacement for them. It means a combination of innovation and creativity – the only way to achieve an individual and optimal customer experience
Support for service staff for increased first contact resolution
Automation of your customer service: automation of simple 1st level enquiries
Support when using chat bots and virtual support agents on the website
Improved customer satisfaction and optimal customer support thanks to maximum quality of the customer service: customers receive a response to their queries more quickly because staff supported by intelligent systems are able to work more quickly and also provide the right answers immediately
The benefits of artificial intelligence in customer service for you
Efficiency: Customer enquiries can be answered expertly in the shortest possible time
Automation of your customer service: automation of simple 1st level enquiries
Artificial intelligence in customer service supports staff, but is no replacement for them. It means a combination of innovation and creativity – the only way to achieve an individual and optimal customer experience
Support when using chat bots and virtual support agents on the website
Support for service staff for increased first contact resolution
Improved customer satisfaction and optimal customer support thanks to maximum quality of the customer service: customers receive a response to their queries more quickly because staff supported by intelligent systems are able to work more quickly and also provide the right answers immediately
Enjoy double the benefits of artificial intelligence with PVS
Artificial intelligence services from PVS RS can be combined with a wide range of different systems
- PVS RS’ experience and best practice in the field of artificial intelligence shortens the learning process and prevent errors during the initial and implementation phases
- We have many years’experience with different AI tools in customers service – WHICH YOU CAN BENEFIT FROM
- Our artificial intelligence is individually tailored to you, we change standards, and everything is defined by your products and processes
- Revised processes and procedures: no problem! Our artificial intelligence is constantly learning, and is individually tailored to you
- Precise categorisation and identification of topics
Enjoy double the benefits of artificial intelligence with PVS
Artificial intelligence services from PVS RS can be combined with a wide range of different systems
- Our artificial intelligence is individually tailored to you, we change standards, and everything is defined by your products and processes
- PVS RS’ experience and best practice in the field of artificial intelligence shortens the learning process and prevent errors during the initial and implementation phases
- Revised processes and procedures: no problem! Our artificial intelligence is constantly learning, and is individually tailored to you
- We have many years’experience with different AI tools in customers service – WHICH YOU CAN BENEFIT FROM
- Precise categorisation and identification of topics
Flexibility is a top priority for us.
So we step in wherever you need us.
We are happy to take care of your customers on your behalf, using the latest technologies such as artificial intelligence offer your customers the best possible service.
Or we can advise and support you on the integration and use of artificial intelligence in your own customer processes to create the best version of yourself for your customers.
Call the CEO.
Best possible customer relationship is a top priority for us.
Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.
Call the CEO.
Best possible customer relationship is a top priority for us.
Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.