Consulting
We're happy to share our years of experience with you in a consulting capacity. Optimizing the customer experience, with a focus on cost efficiency, transparency, and process optimization.
Learn more
Premium
Customer Care
With AI & the power of a global eCommerce group.
holistically successful eCommerce
Premium Customer Care powered by the PVS Group.
As part of the internationally active PVS Group, we unite all key competencies for sustainable eCommerce success under one roof:
-
Operational Excellence: Fulfillment, Logistics & IT Solutions
-
Digital Growth: Digital & Marketplace Services
-
Smart Care: Customer Care Consulting & AI-powered Service Processes
Premium Customer Care
Our References.
We already ensure a consistently positive customer experience for these clients and secure their future repeat business.
End-to-End eCommerce
All PVS Group services along your customer journey from a single source.
PVS Relationship Services: Premium Customer Care
PVS Relationship Services is the Group’s Premium Customer Care Boutique, specializing in scalable customer service solutions for eCommerce and other industries.
Customer Care Outsourcing
Taking over your omnichannel customer service via email, phone, chat, messenger, and other service channels – flexible, scalable, and brand-compliant.
Customer Care Consulting
Strategic consulting for optimizing customer experience, service processes, costs, and AI deployment.
Customer Experience Optimization
Improving service quality, customer satisfaction, and customer loyalty along the entire customer journey.
AI-powered Customer Care
Deployment of Agent Assist, Human-in-the-Loop concepts, Agentic AI, intelligent knowledge management, and automated workflows for greater efficiency and a better customer experience – operationally and consultatively.
KPI Monitoring & Quality Management
Transparent reporting, real-time dashboards, and continuous analysis of relevant customer service KPIs for sustainable optimization of performance and service quality.
International Customer Care
Multilingual customer service, international roll-outs, and country-specific support for companies with European and global markets.
PVS Europe: Fulfillment, Logistics & eCommerce Operations
Within the PVS Group, PVS Europe is the specialist for fulfillment and logistics services and supports companies from warehouse logistics to shipping and returns management, all the way to international expansion. The result: efficient processes, short delivery times, and an optimal customer experience along the entire order journey and across national borders.
eCommerce Fulfillment
Scalable fulfillment solutions for B2C, B2B, and omnichannel commerce.
Automated Warehouse Logistics & AI-powered Processes
Goods receipt, storage, picking, kitting, rework, and individual value-added services.
Shipping & Returns Management
Efficient shipping processes, returns handling, and transparent logistics processes for national and international markets.
International Expansion & Cross-Border Commerce
Support for market entry into new markets, including customs, tax, and country-specific logistics processes.
Marketplace & eCommerce Operations
Connection to relevant marketplaces and operational support along the entire eCommerce journey.
Europe-wide Fulfillment Network
Scalable logistics solutions with European locations for short delivery times and sustainable growth.
PVS eServices: Marketplace Management & eCommerce Consulting
Within the PVS Group, PVS eServices specializes in international eCommerce and marketplace services. With modular services covering cross-border eCommerce, marketplace management, and merchant of record, PVS eServices helps companies successfully tap into new markets, efficiently manage international sales processes, and make processes even smarter and more scalable through the use of AI to enable sustainable growth in Europe.
Marketplace Management
From strategy and onboarding to operational support for international marketplaces, PVS eServices handles complete marketplace management for sustainable revenue growth.
Cross-Border eCommerce
International expansion with local expertise – from market entry strategies and country-specific requirements to Europe-wide scaling of your eCommerce.
Merchant of Record
Taking over administrative and legal processes for international sales for easy and secure market entry into new countries.
eCommerce Consulting
Individual consulting for international growth strategies, marketplace strategies, customer experience, and logistics processes – practical and tailored to your company.
Digital Marketing
Support with digital marketing measures and increasing visibility on international marketplaces and sales channels.
Platforms & System Solutions
Technological solutions and platforms for efficient management of eCommerce processes, as well as the integration of various systems and sales channels.
PVS eSolutions: Digital Infrastructure for eCommerce
As the IT and digitalization unit of the PVS Group, PVS eSolutions develops digital solutions for efficient and networked eCommerce processes. With the FLY Commerce platform, eSolutions helps brands intelligently connect systems, data, and business processes, automate workflows, and create a scalable digital infrastructure for sustainable growth through the targeted use of AI.
FLY Commerce Platform
Central eCommerce platform for connecting systems, data, and business processes.
System Integration & Interface Management
Connection of shop, ERP, PIM, CRM, and other third-party systems for seamless digital processes.
Process Automation
Automation of recurring workflows to increase efficiency, transparency, and scalability.
Data Management & Data Flows
Centralized management and synchronization of product, order, and company data.
Digital eCommerce Infrastructure
Scalable SaaS solutions for modern eCommerce and omnichannel processes.
Technical Consulting & Platform Optimization
Analysis, further development, and optimization of existing system landscapes and digital business processes.
Success Factors in Practice
Why companies rely on the PVS Group.
The PVS Group combines specialized companies into a holistic eCommerce ecosystem. The combination of scalable and AI-powered processes, years of experience, and comprehensive expertise in various industries ensures a consistently coherent brand presence and a unique customer experience – nationally and internationally.
-
All eCommerce Competencies from a Single Source
Customer Care, Fulfillment, Marketplace Management, IT, and digital solutions seamlessly interlock.
Highlights:
- Customer Care
- Fulfillment & Logistics
- Marketplace Management
- Software, Infrastructure & Digitalization
- Consulting
- Digital Marketing
- Merchant of Record
-
Specialists Instead of Generalists
Each company in the group focuses on its core competence. This means you benefit from specialized expert knowledge in Customer Care, logistics, eCommerce, marketplaces, and digital technologies instead of standard one-stop solutions.
Highlights:
- specialized teams as an outsourced department of your brand
- Best Practices & Industry Expertise
- Experts as dedicated contacts in each team
- Automation and productivity through the use of AI
-
Scalable Solutions for Sustainable Growth
Whether seasonal peaks, international expansion, or increasing order volumes – our solutions flexibly grow with your company. Processes, systems, and teams can be adapted to new requirements at any time.
Highlights:
- Shared Teams that can also handle variable inquiry volumes
- international expansion, different markets, different languages
- Flexible service takeover – whether telephone overflow or temporary routing of emails or specific topics
-
Human, AI, and Experience Intelligently Combined
We combine human expertise with modern technologies. AI-powered workflows, Human-in-the-Loop concepts, digital platforms, and data-driven processes increase efficiency and service quality. And at the same time, the personal relationship with your customers always remains central.
Highlights
- Human-in-the-Loop: We combine the efficiency of AI with human empathy and contextual decision-making ability
- Agent Assist: AI-powered support for service employees through customer information, knowledge management, and intelligent response suggestions.
- Automation: Automated processing of recurring customer inquiries and processes for greater efficiency, service quality, and scalability.
-
International eCommerce Expertise
From fulfillment to Customer Care to marketplace management, we support companies in their international expansion. Multilingual customer service, Europe-wide logistics, and cross-border commerce create the foundation for sustainable growth in new markets.
Highlights
- Cross-Border Commerce: Efficient support for international eCommerce along the entire customer journey
- Internationalization: Support for market entry into new markets
- Multilingual Customer Care adapted to cultural specifics
Fulfillment in Europe: scalable logistics solutions with Europe-wide locations for short delivery times and efficient processes
-
Transparency Through Data and KPIs
With dashboards, KPI reports, and continuous analyses, we create transparency in Customer Care, fulfillment, and eCommerce processes, identify optimization potential early on, and provide you with a sound basis for decision-making.
Highlights
- Real-time Dashboards: all relevant key figures and developments transparently at a glance at all times.
- KPI Reporting: evaluation of service, logistics, and eCommerce key figures including understandable recommendations for action.
- Data-driven Process Optimization: analysis of processes, contact reasons, and performance for continuous improvement of efficiency, service quality, and customer experience.
0
+
Employees incl. Partners
0
+
Brands Managed
0
+
Countries Managed in Local Language
Call the CEO
Getting in touch
made easy.
For us, building the best customer relationships is a top priority.
That’s why, if you have any questions about our services or would like an initial consultation, feel free to contact our CEO, Franco Aleo, directly. The best way to do this is to request a callback using our form or contact us directly. We promise to get back to you as soon as possible.
CAREER & FUTURE
PVS RS as an employer.
Through Premium Customer Service, we secure the moments of happiness for our clients’ customers, thus creating positive brand experiences. Can there be anything more beautiful than doing what you love and making people happy with it?
What does a Happiness Creator do?
We provide empathetic solutions and excellent service for every customer inquiry. This way, we transform everyday contacts into genuine enthusiasm and sustainably strengthen our clients’ brands.
What does your start and future with us look like?
With us, you can expect a strong team, individual development opportunities, and a corporate culture that fosters your strengths. Curious? Then learn more on our career page.
Insights into our daily work:
The Happiness Creators in action.
LEARN MORE
You might also be interested in these topics.
Customer Care
As a Customer Care expert with years of experience in various industries, we can take over your customer service: scalable for you and, thanks to AI-powered processes and our Human-in-the-Loop approach, both efficient and empathetic.
Learn more
Industry Solutions
Decades of experience and concentrated expertise from a wide range of industries have made us who we are today: a premium customer care provider with top marks for quality. We have the best solution for your industry too.
Learn more