Support with our customer service

Even if you take your customer care into your own hands, we can actively support you in doing so. This is how you achieve full customer satisfaction with your care. Whether it’s hardware and software infrastructure, phone training, or providing short term service during staff shortages, PVS Relationship Services solutions ensure that your customers are well taken care of.

This is how we help you to provide the perfect service yourself:

Support with building up the call center

We can provide you with the complete infrastructure while building up your call center. Starting from an outstanding telephone system, to the ticket management system, to the knowledge database. Thanks to our many years of experience we can provide you with expert advice on all matters relating to your own call center and additionally serve you as a safety buffer so that you can be reached by your customers at all times, even in peak periods or in case of staff shortages.

Building an IT Platform for your service

Our IT platform has become our software through decades of experience, that you can now benefit from it directly and easily. With help of our well-engineered platform all important processes run automatically and securely in the background. At the same time, through our ticketing system and the knowledge database, your service employees have immediate access to all of the important information about the respective customer and your product. In addition, with the live dashboard, you always have the performance of your service team in view. And best of all, our platform can be implemented quickly anywhere in the world, it’s fully customizable to your needs and 100% compliant with the strict regulations of the general data protection regulation.

Telephone training for your employees

We offer you and your employees the complete spectrum of telephone trainings. Starting with the initial training in the telephone service to coaching for de-escalations. You can book group trainings as well as individual side-by-side coaching with us. In addition, we recommend quality management in order to sustainably improve service quality. We also offer silent monitoring, eLearning and constant reviews for templates.

Innovative technologies for your customer service

By linking our AI tool, which learns and grows daily based on incoming customer queries, we can already propose suitable text blocks for your staff. Our solutions are designed to be integrated with all standard systems. We are also happy to advise you on different aspects of AI, machine learning, and automation in customer care, so that you can benefit from our experience and best practice.

This is how we help you to provide the perfect service yourself:

Support with building up the call center

We can provide you with the complete infrastructure while building up your call center. Starting from an outstanding telephone system, to the ticket management system, to the knowledge database. Thanks to our many years of experience we can provide you with expert advice on all matters relating to your own call center and additionally serve you as a safety buffer so that you can be reached by your customers at all times, even in peak periods or in case of staff shortages.

Telephone training for your employees

We offer you and your employees the complete spectrum of telephone trainings. Starting with the initial training in the telephone service to coaching for de-escalations. You can book group trainings as well as individual side-by-side coaching with us. In addition, we recommend quality management in order to sustainably improve service quality. We also offer silent monitoring, eLearning and constant reviews for templates.

Building an IT Platform for your service

Our IT platform has become our software through decades of experience, that you can now benefit from it directly and easily. With help of our well-engineered platform all important processes run automatically and securely in the background. At the same time, through our ticketing system and the knowledge database, your service employees have immediate access to all of the important information about the respective customer and your product. In addition, with the live dashboard, you always have the performance of your service team in view. And best of all, our platform can be implemented quickly anywhere in the world, it’s fully customizable to your needs and 100% compliant with the strict regulations of the general data protection regulation.

Innovative technologies for your customer service

By linking our AI tool, which learns and grows daily based on incoming customer queries, we can already propose suitable text blocks for your staff. Our solutions are designed to be integrated with all standard systems. We are also happy to advise you on different aspects of AI, machine learning, and automation in customer care, so that you can benefit from our experience and best practice.

Following clients have already become service-champions through our help:

Call the CEO.

Best possible customer relationship is a top priority for us.

Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.

Franco Aleo,
CEO

Call the CEO.

Franco Aleo,
CEO

Best possible customer relationship is a top priority for us.

Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.