Our service with your CRMs
Fast and accurate processing of customer requests, without system jump, using the new system integration for your CRM system.
With PVS RS, your CRM system can now be directly integrated into the processing of customer requests. Sematells ReplyOne offers the possibility to import the most important information about customers’ orders and customer accounts directly from your system and make it available directly in the processing.
Thanks to the well-structured visualisation, the agents can deal with requests quickly and efficiently, without losing time for a system jump to CRM programs such as Navision. The intelligent customer recognition based on order or customer numbers helps to directly provide the appropriate information.