As live as your service:
Reporting at PVS Relationship Services.

The customer service is your direct line to the wishes and needs of your customers. Correctly prepared, the data from service phone calls and e-mails can provide you with valuable insights into how and where you can improve for your customers. In our reporting area, you have an overview at all times of how efficient your service is and which topics move your customers most. And that live. Around the clock. 365 days a year.

As live as your service: Reporting at PVS Relationship Services.

The customer service is your direct line to the wishes and needs of your customers. Correctly prepared, the data from service phone calls and e-mails can provide you with valuable insights into how and where you can improve for your customers. In our reporting area, you have an overview at all times of how efficient your service is and which topics move your customers most. And that live. Around the clock. 365 days a year.

All important service data at a glance:
Your live dashboard.

With the live dashboard of PVS RS you always keep the overview: You can see live how many calls and e-mails have come in and been processed, keep an eye on the hotkeys and also find out what the calls were about. So with our dashboard you get important data in real time that can help you to further improve your offer to your customers.

All important service data at a glance:
Your live dashboard.

With the live dashboard of PVS RS you always keep the overview: You can see live how many calls and e-mails have come in and been processed, keep an eye on the hotkeys and also find out what the calls were about. So with our dashboard you get important data in real time that can help you to further improve your offer to your customers.

Added value through more knowledge. This is what you can still expect in the customer area:

Hotkey reports for download

Hotkeys are specific service topics you choose, such as payment questions, questions about the status of deliveries or returns, which help you to get a good overview of what moves your customers. Our service specialists enter the hotkeys into the reporting tool after each customer contact so that you can download and evaluate your hotkey report at any time.

Dedicated reporting

We put together exactly the reporting you need, exactly the way you want it. In doing so, we are basically able to prepare all the data that arises from the service contacts for you in a clear and up-to-date manner. In this way, you have all the data you need for your data analyses available at all times.

All PVS RS services at a glance

Are you a new customer or are you already working with us in customer service and now want to expand internationally? No problem, from your customer area all information about our services, such as international customer service, is only a click away. Once you have found what you are looking for or would like further advice, you can contact your key account directly from the customer area.

Call the CEO.

Best possible customer relationship is a top priority for us.
Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.
Franco Aleo,
CEO

Call the CEO.

Franco Aleo,
CEO
Best possible customer relationship is a top priority for us.
Therefore, in case of any questions or for a first consultation you are welcome to contact our CEO Franco Aleo directly. Best way to reach him is via email, but he is also available for you over the phone. One way or another, we promise you, that you will receive answers to your questions as soon as possible.
PVS Relationship Services GmbH & Co. KG
Julius-Hölder-Straße 47 / 70597 Stuttgart

Fon: +49 (0) 711 7252-477 / Fax: +49 711 7252-350

info@pvs-rs.com

We are proud of this