In the first three practical phases, I was able to support the 4 customer service teams as an agent. My job here was to handle customer concerns as they arise. Occasionally, I was also able to get to know other areas of responsibility, such as the revision of internal data in order to improve access to internal information.
I immediately noticed the familiar atmosphere in the company and liked it very much. If I had any questions or concerns, I could turn to my colleagues and they always helped me competently. To put it in a nutshell: friendly interaction, no hesitation to ask questions, openness and competence are what I remember most about my practical experience so far.
I also received support from PVS RS in terms of further training for additional courses at the DHBW. In general, personal development is encouraged here. For example, the dual students are free to choose the focus of their studies. This is another advantage.
What I especially like about the dual study model at PVS RS is that I can put into practice what I learned in the theory part. This means I can remember the information much better and get the full potential out of my studies. The company also gave me enough time during the practical stages to successfully complete my tasks.
My next practical period will be in Team Project Management. I’m really looking forward to this, as I’m very interested in this topic. I’m sure I’ll gain new and exciting insights here that will be very helpful for my upcoming theory phases.